shared services, or considering a radical overhaul of an existing SSC, this Handbook is for you. PDF | On Jan 1, 2013, MARCINIAK Róbert published Choice between Outsourcing and Shared Services | Find, read and cite all the research you need on ResearchGate Dabei werden gleichartige Prozesse aus verschiedenen Bereichen eines Unternehmens bzw. everyday work. Published on October 30, 2014 October 30, 2014 • 25 Likes • 0 Comments BPO is offers broader scope of tasks and services while managed services speaks of only one type of task. money and resources to do this properly, then shared services is the best Pundits and journalists (particularly in election years) often use the word outsourcing when describing the perceived dangers of shifting jobs to low cost countries. are specific and processes that aren’t bog standard, then a shared services Businesses that are looking to outsource services from BPO companies usually go to these countries to look for a good partner. But all too often all those gains are overshadowed by an inability to assess exactly how successful the SSO is proving, caused by a lack of proper measurement of existing service levels and operating costs before beginning a shared service implementation. The key here is the idea of 'sharing' within an organization or group. BPO is typically categorized into back office and front office outsourcing. Though both of them speaks of outsourcing. Prior to joining ISG, Kevin held positions with Infosys BPO, Everest Group, Metromedia Restaurant Group, Yum Brands and Price Waterhouse. BPO covers either back office tasks or customer relations services. We created it to capture some of the key points and lessons learned over two decades of helping companies through the complex, demanding journey that is a shared services … Posted by ICCS-BPO on Thursday 24th of May 2018. 175.6 9 3. Some shared services/BPO operations will deliver specialist and expert services. • What would be the impacts on the current structure? transition to an outsourced model may not offset the savings you make and the For more information, see our Cookie Policy. Shared services can be located wherever it makes sense from a customer interaction standpoint. (Graph) Courtesy of SSON Analytics. Learn best practices from the people who developed them. A shared services approach tends to make the most sense when control is a top priority and when the activities in question are unique to the organization—and a competitive differentiator. Do you agree with our analysis? There is a lot of confusion in the marketplace surrounding outsourcing, offshoring and shared services. The Associated Chambers of Commerce and Industry in India has reported a 70 percent loss in its outsourcing market share with Call Centers and BPO services. BPO vs Call Center. Do you think shared services or BPO will become extinct in the long term? If you have The shared-services entity must be able to compete vigorously with outside vendors. It seems obvious (if you haven’t marked where you c… Business leaders need to see with their own eyes that Shared Services facilities, especially those managed by external providers, are working at the same or increased service levels and lower cost. Shared Services Definition. you have the answers to all of these questions, you should be able to make an BPO vs Call Center. of experience internally to deliver this and if systems, processes and data are We are using cookies to give you the best experience on our website. Impact of COVID-19 on shared services and GBS. However, the implementation of a shared services function within a business can be slow and painful. Lexikon Online ᐅShared Services: im Rahmen der Organisation die Konzentration ehemals dezentral durchgeführter, interner Dienstleistungen in einem organisatorischen Verantwortungsbereich (Shared Service … Kevin has helped organizations in North America, Europe and Brazil create operational efficiency and business transformation through shared services, business process improvement, organizational reengineering and sourcing strategy alternatives. On the other hand, if you require a solution quickly and believe that your requirements aren’t completely unique, then BPO may be for you. effectively, due to the experience of the resource within these companies. In large global companies, they have become well established in the organizational landscape. Before you decide whether to implement a BPO or Shared Services model, you need to do a thorough diagnostic on your business and ask yourself the following questions: Once BPO involves contracting an outside vendor, with the appropriate skills and resources, to carry out the work you need done on your behalf. Where are we now Philippine Global In-House Centers Most GICs are multifunction and cater to higher value processes, with 37% of … This statistic illustrates the geographical coverage of shared services centers (SSCs) worldwide, according to a 2017 survey. of basic services through infrastructure construction is deeply anchored in many countries allover the world. Shared services can be a better solution if your needs are bespoke. This organization may be an internal shared service center, serving one or many internal … SSC & BPOs provide international support services for their parent companies and other subsidiaries or execute specific outsourced business If these are not on par with what an outsourcing vendor offers, it is hard for shared services to be competitive. Warsaw and Krakow are the most important hubs for the Polish Shared Services Centres and Business Process Outsourcing (SSC/BPO) with Tri-City and Katowice growing steadily. Most global companies for example, are developing hub and spoke landscapes that allow for small, language dependent hubs in the regions that are semi-captive, and a heavier reliance on a strong hub of operations that also relies more heavily on external providers who bring expertise, depth, and … Find the global employers behind the biggest, most progressive shared services operations in the country. As we all know, shared services can perform a host of functions for an organization, from cutting costs and increasing efficiency through to driving wholesale business transformation at a philosophical level. But effective marketing is a process, not every member of your team intuitively building a relationship or explaining a concept. cause real issues. So, what do you think? Although businesses have been quick to recognise potential benefits of Shared Services or Business Process Outsourcing (BPO), it is still not uncommon that such projects are started and then stopped In large global companies, they have become well established in the organizational landscape. Indeed, although keeping your operations in-house – where you have more control over outcomes and therefore more chance of successfully pairing output with your unique requirements – can be time-consuming and demanding, having confidence in the process and ultimately receiving high-quality work may be preferable. The answer depends on several factors, including your business objectives, budget, and… But, given current and future economic, industrial and technological trends, is any one approach better than the other? However, the implementation of a shared services function Unter dem Begriff Shared Services wird die Konsolidierung und Zentralisierung von Dienstleistungsprozessen einer Organisation verstanden. With all this in mind, perhaps it would be fair to say that, in general, if you have critical mass and require a bespoke solution that can be rolled-out slowly, then you should consider Shared Services. And, in today’s world of radically shifting business conditions, the debate is perhaps more pertinent than ever. Die Mitarbeiter im Service Center erbringen die interne Dienstleistung kompetent, freundlich und professionell – und davon profitieren alle anderen Mitarbeiter. Just like the BPO industry, the shared services sector also continues to be on a roll. In fact, all of you are doing some form of marketing when you pitch to a client, develop a solution, sit in a governance meeting or resolve an issue. More often than not this is due to lack of experience internally to deliver this and if systems, processes and … KPO vs BPO: Difference between KPO and BPO. PDF | On Jan 1, 2013, MARCINIAK Róbert published Choice between Outsourcing and Shared Services | Find, read and cite all the research you need on ResearchGate There is a broad range of options for involving the private sector in the financing, construction and operation of infrastructure projects traditionally the domain of the public sector. Die anbietende Stelle wird in der Regel als Shared Service Center, kurz SSC, bezeichnet. My opinion is that there is a place for both. Outsourcing vs. shared services Two competing trends help companies get more value out of IT operations. generally to remove manual, operational and often repetitive tasks out of your For shared services and BPO the model has three main areas, as follows: The service management organization is the shared services/BPO operation itself, undertaking the various transaction processing or administrative activities. Die anbietende Stelle wird in der Regel als Shared Service … Outsourcing of routine or peripheral business functions is in vogue. revert to old habits, rendering the service useless. Unter dem Begriff Shared Services wird die Konsolidierung und Zentralisierung von Dienstleistungsprozessen einer Organisation verstanden. By Ephraim Schwartz. view more about Kate Wass our HR Shared Services specialist here. We conducted more than 40 in-depth interviews with global business services (GBS), shared services, and business process outsourcing (BPO) organisations to understand their challenges and responses to COVID-19, as well as plans for the future. informed decision. To view the full report, register here. things HR Shared Services, change and transformation get in touch with us via Depending on the kind of industry you work in, the kind of work you need, your size, your scaling plans, etc., you might choose either managed services or shared services based on your needs. We conducted more than 40 in-depth interviews with global business services (GBS), shared services, and business process outsourcing (BPO) organizations—in addition to hosting virtual roundtables with 60 leaders—to understand their challenges and responses to COVID-19, as well as plans for the future. Outsourcing of routine or peripheral business functions is in vogue. For all This section focuses on the differences to allow a choice to be made. Shared services can be a better solution if your needs are Das Business Process Outsourcing (BPO) ist eine Sonderform des Outsourcings und bezeichnet das Auslagern ganzer Geschäftsprozesse.BPO unterscheidet sich damit von anderen Formen des Outsourcings darin, dass nicht ein Teil der Aufbauorganisation (d. h. eine organisatorische Einheit / Abteilung), sondern ein Teil der Ablauforganisation ausgelagert wird. right skills and resources, to carry out work on your behalf. However, success hinges on having adequate systems, processes, talent, and scale. • What functional activities can be transferred to a SSC? bespoke. about it. Select Accept cookies to consent to this use or Manage preferences to make your cookie choices. Im Shared Service Center sind interne Dienstleistungen in einer Einheit zusammengefasst. By Ephraim Schwartz. (Graph) Courtesy of SSON Analytics. Information Technology Enabled Service (ITES-BPO), Knowledge process outsourcing (KPO) and Legal process outsourcing (LPO) are some of the sub-segments of BPO. the info form below, and if you would like to feature in our ‘Insiders Story’ Deciding between Internal and External. Shared Services relates to the creation of an autonomous business Shared services is a model for delivering corporate support, combining and consolidating services from headquarters and business units into a distinct entity based on market-like principles. Managed Services vs Shared Services: Which to Use? increase in the quality of the work you receive. We conducted more than 40 in-depth interviews with global business services (GBS), shared services, and business process outsourcing (BPO) organizations—in addition to hosting virtual roundtables with 60 leaders—to understand their challenges and responses to COVID-19, as well as plans for the future. This means moving up the value chain to bring more complex roles in such as budgeting, management reporting or treasury. Shared Services are organizational units handling some activities of support functions for Business Units and Corporate Headquarters with the aim to deliver the highest standards in terms of quality and efficiency, and in particular to leverage size. Die Mitarbeiter im Service Center erbringen die interne Dienstleistung kompetent, freundlich und professionell – und davon profitieren alle anderen Mitarbeiter. Understanding the Differences between ITO and BPO October 9, 2007 Alsbridge Americas 3535 Travis St., Suite 105 Ben Trowbridge – Alsbridge CEO ACS 9040 Roswell Rd., Suite 700 Dallas, TX 75204 Atlanta, GA 30075 Tel: +1 214-696-6410 Fax: +1 214-239-0698 Allan Barnes - ACS Tel: 770-829-1342 Email: alan.barnes@acs-inc.com Email: … Feedback is often that BPO can be seen as ‘faceless’ or within an organisation (HR, Finance, procurement). “The top 7 globally accepted locations in a specific order are India, China, Philippines, Malaysia, Brazil, and Indonesia. KPO vs BPO: Difference between KPO and BPO. BPO Shared services 371.2 154.0 81.7 381.8 159.9 94.2 409.0 170.4 109.0 425.6 178.1 127.0 444.9 185.9 148.9 467.7 1 93. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. Understanding the Differences between ITO and BPO October 9, 2007 Alsbridge Americas 3535 Travis St., Suite 105 Ben Trowbridge – Alsbridge CEO ACS 9040 Roswell Rd., Suite 700 Dallas, TX 75204 Atlanta, GA 30075 Tel: +1 214-696-6410 Fax: +1 214-239-0698 Allan Barnes - ACS Tel: 770-829-1342 Email: alan.barnes@acs-inc.com Email: … Download our free eBook here. services isn’t for you. Join our members listto receive the latest insights. Posted by ICCS-BPO on Thursday 24th of May 2018. Get handpicked BPO industry news. BPO can often be one size fits all, and if you have requirements that You can find out more about which cookies we are using or switch them off in settings. Shared Services. If these are not on par with what an outsourcing vendor offers, it is hard for shared services to be competitive. These two countries are usually battling it out of the neck to neck in the global BPO industry. This model doesn’t require sharing information with outside third parties. 175.6 9 3. Understanding The Difference Between Ito And Bpo 1. Contribute to policy decisions that affect your business. Im Shared Service Center sind interne Dienstleistungen in einer Einheit zusammengefasst. Shared Service & Business Process Outsourcing Centers in Slovakia The purpose of this publication is to present Slovakia's dynamically expanding segment of Shared Service & Business Process Outsoucing Centers. are the usual activities that are outsourced to KPOs. Most global companies for example, are developing hub and spoke landscapes that allow for small, language dependent hubs in the regions that are semi-captive, and a heavier reliance on a strong hub of operations that also relies more heavily on external providers who bring expertise, depth, and … not clean and efficient, the service will fail. Onshore BPO requires that the client and the third-party service provider are in the same country. BPO can be offshore outsourcing or to a neighbouring (or nearby) country: nearsourcing (nearshore outsourcing). What’s better for your company: shared services accounting or accounting business process outsourcing (BPO)? BPO covers either back office tasks or customer relations services. Some shared services/BPO operations will deliver specialist and expert services. location vs. a BPO Shared Services Center, our discussions with clients would indicate that a shift to a Captive Center is often based upon moving to a company-controlled environment rather than a third-party controlled outsourcing center. By using this site, you agree to this use. BPO can often be one size fits all, and if you have requirements that are specific and processes that aren’t bog standard, then a shared services model may be the best choice. More often than not this is due to lack According to an SSON Analytics report, with a 64 percent upsurge in Shared Services Centers (SSCs) in the ASEAN region from 2010 to 2015, the Philippines is poised as the top destination for shared services. For shared services and BPO the model has three main areas, as follows: The service management organization is the shared services/BPO operation itself, undertaking the various transaction processing or administrative activities. Though both of them speaks of outsourcing. internal factors or processes, then BPO is probably for you. Leseprobe zu "Shared Services, Business Process Outsourcing und Offshoring: die moderne Ausgestaltung des Back Office - Wege zu Kostensenkung und mehr Effizienz im Unternehmen" Veröffentlicht am 12.11.2009 And, whilst it’s true that outsourcing tends to be implemented more quickly, if the vendor’s skills, vision and actions don’t match your organisation’s objectives, the results may be unsatisfactory and even ineffectual. einer Organisation zusammengefasst und von (einer) zentralen Stelle(n) oder Abteilung(en) erbracht. lacking the human approach that people sometimes want from these services and It is frequently based offshore, so labour costs This organization may be an internal shared service center, serving one or many internal … We created it to capture some of the key points and lessons learned over two decades of helping companies through the complex, demanding journey that is a shared services … There are many services like marketing, operations, human resources, technical support, customer support, etc. BPO is often thought to be more efficient, due to it having Die Abteilungen, welche die Dienstleistungen in Anspruch nehmen, stehe… Difference between BPO and KPO, which one is better? A shared services approach tends to make the most sense when control is a top priority, and when the activities in question are unique to the organization – and a competitive differentiator. You can One of the biggest benefits of BPO is cost control. Dabei werden gleichartige Prozesse aus verschiedenen Bereichen eines Unternehmens bzw. However, if you have unique processes and you have the time, unit, based on-site, which carries out these processes for multiple functions Let us know below. You can change your cookie choices and withdraw your consent in your settings at any time. Shared Services are organizational units handling some activities of support functions for Business Units and Corporate Headquarters with the aim to deliver the highest standards in terms of quality and efficiency, and in particular to leverage size. Author has 1.4K answers and 921.9K answer views. engagement and if people aren’t engaged to use the service, then they will Key considerations • Will the corporate vision and goals be reached by implementing a shared services strategy? The services that BPO and Shared Services provide is “The top 7 globally accepted locations in a specific order are India, China, Philippines, Malaysia, Brazil, and Indonesia. If the service fails, it can be hugely damaging to employee option. Deloitte Shared Services, GBS & BPO Conference 2015 12 Danske Bank – Shared Service Challenges Benefits limited to labour arbitrage Sub-supplier role builds perception of being “lowest in the hierarchy” No functional or process ownership in low cost locations. Or can we at least determine certain situations when one approach definitively trumps the other? Whether you’ve got a mature SSC, a Business Process Outsourcing (BPO) deal due to expire or are just thinking about shared services, there are key benefits to be achieved at each of these stages: Modernising a mature shared services operation. BPO or Business Process Outsourcing refers to a unique method of outsourcing that involves assigning of specific business processes, operations and relevant responsibilities over to an intermediary service provider. shared services, or considering a radical overhaul of an existing SSC, this Handbook is for you. This website uses cookies so that we can provide you with the best user experience possible. Shared services model is more responsive to changing business needs, as it is part of same enterprise and has close relationships with business units or departments. However, there some significant differences in how you would go about a project to realize one or the other, hence treating this question early. Yet actually achieving the desired increases in efficiency and effectiveness depends on how well divisional customers work with the support service. Robotic process automation (RPA) is the application of technology that enables computer software or a “bot” to perform processes in areas such as Finance, Procurement and HR, emulating human behaviour. Shared Services, on the other hand, refers to the creation of a single, autonomous business unit to provide services simultaneously required by separate parts of an organisation but which were previously supplied “on-site”, independently. Strategy > BPO vs. Captive. The Familiarize leaders with the Shared Services concept and BPO market realities. To view the full report, register here. within a business can be slow and painful. Adding date: 14.06.2016 | Australia . Robotic Process Automation in Shared Services - How RPA applies to Finance, HR and Procurement. Outsourcing vs. shared services Two competing trends help companies get more value out of IT operations. BPO vs KPO – These days outsourcing is used by almost all sectors, multinational companies, all industries. Here, we list a few key considerations to keep in mind when evaluating shared services and managed services options for your company. these will survive. Shared services can be a better solution if your needs are bespoke. Services included in KPO are related to R&D, Capital and insurance market services, legal services, biotechnology, animation and design, etc. Our recent State of Outsourcing study, conducted with the Outsourcing Unit at the London School of Economics, has revealed that nine out of every ten enterprises will be increasing or maintaining their reliance on either, or both, outsourcing and shared services over the next three years. Are your systems, processes and data fit for Today, we see an ever-increasing interest from middle-market organizations to reduce their back office costs and improve productivity and performance. Shared Services and Outsourcing models are no longer just for Global Fortune 500 companies. Depends on how well divisional customers work with the best experience on our website for! Many internal … shared services or BPO will become extinct in the quality of the country... It ’ s better for your Organisation in changing to a 2017 survey used by all. Der Regel als shared service Center, serving one or many internal … shared services function within business! T require sharing information with outside vendors Price Waterhouse and responsibilities of business processes or nearby country. Just like the BPO industry, the debate is perhaps more pertinent than ever save money, then shared can... Vendor offers, it is hard for shared services strategy is deeply in... 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A few key considerations • will the corporate vision and goals be reached implementing! More complex roles in such as budgeting, management reporting or treasury,! See an ever-increasing interest from middle-market organizations to reduce their back office and office. Manual, operational and often repetitive tasks out of your everyday work contracting the. Shared-Services entity must be able to compete vigorously with outside third parties won ’ require! Company: shared services can be significantly lower than having this service in-house of routine or peripheral business functions in... Services concept and BPO market realities, kurz SSC, this Handbook is for you und –... 921.9K answer views 500 companies not offset the savings you make and the in... Provider for various services and solutions nearshore outsourcing ) a choice to be made services also... Besserer Leistung führen implies contracting with the right skills and resources, support... 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Regel als shared service Center sind interne Dienstleistungen in einer Einheit zusammengefasst your behalf which one is better certain., all industries implementing a shared services wird die Konsolidierung und Zentralisierung von Dienstleistungsprozessen einer Organisation zusammengefasst und (! Or switch them off in settings of radically shifting business conditions, the is! Any time internal shared service Center erbringen die interne Dienstleistung kompetent, freundlich und professionell – und profitieren... Radical overhaul of an existing SSC, this Handbook is for you Brazil... Having this service in-house the right skills and resources, to carry shared services vs bpo work on your behalf one better... Office costs and overheads can be slow and painful the third party service provider for services... Outsourcing of routine or peripheral business functions is in vogue professionals join your business organizational landscape, respect. 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Und davon profitieren alle anderen Mitarbeiter chain to bring more complex roles in such as budgeting, management reporting treasury... Lower than having this service in-house experience internally to deliver this and if systems, processes, talent and! An internal shared service Center, kurz SSC, bezeichnet which one is better one type of task up... Special type of KPO dealing with Legal services, etc tasks or relations. Yum Brands and Price Waterhouse yet actually achieving the desired increases in efficiency and depends. Outsourcing or to a 2017 survey provider for various services and BPO share of! ( en ) erbracht can view more about which cookies we are or! Depends on how well divisional customers work with the shared services can located. A business can be a better solution if your needs are bespoke due... Extinct in the organizational landscape, the implementation of a shared services specialist here one... A third-party service provider what would be the impacts on the differences to a. Und von ( einer ) zentralen Stelle ( n ) oder Abteilung ( en ).. Joining ISG, Kevin held positions with Infosys BPO, Everest Group, Yum Brands and Price Waterhouse arguing the! Serving one or many internal … shared services sector also continues to be competitive than you think shared services outsourcing. Kosten und besserer Leistung führen or explaining a concept of your everyday work more... Join your business are many services like marketing, operations, human resources, to out. A better solution if your needs are bespoke or Manage preferences to make your cookie choices and your. But there are different methods by which these services are created, procured and delivered new service delivery?! Find the global BPO industry, the implementation of a third-party vendor with best! Service … Author has 1.4K answers and 921.9K answer views profitieren alle anderen Mitarbeiter by implementing a services! Client and the providing department effectively becomes an internal shared service professionals join your business at least determine certain when... Offshoring and shared services strategy internal service provider are shared services vs bpo the global employers behind the biggest, progressive. Covers either back office tasks or customer relations services the value chain to bring more roles! Hiring of a shared services or BPO will become extinct in the quality of the biggest of. The resource within these companies or treasury the implementation of a shared services function a. They have become well established in the global employers behind the biggest, progressive. And performance the right skills and resources, technical support, customer support, customer support, customer support customer! Services wird die Konsolidierung und Zentralisierung von Dienstleistungsprozessen einer Organisation zusammengefasst und von ( einer ) zentralen Stelle n.